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Privacy Policy

Last updated: November 15, 2024

Wandering Way Retreats (“Company,” “we,” “us,” or “our”) operates the website www.WanderingWayRetreats.com (the “Site”) and provides accommodations for guests. We are committed to safeguarding your personal information and ensuring transparency about how we collect, use, and protect your data. This Privacy Policy outlines our data practices in compliance with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.

By using our Site or Services, you agree to the collection, use, disclosure, and storage of your information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Site and Services.

1. Information We May Collect

We may collect the following types of personal information:

  • Personal Identification Information: Full name, address, email address, phone number, and other identifying details you provide when booking a rental or sending a contact request or inquiry. 
  • Technical Data: IP address, browser type, operating system, device identifiers, and geolocation data.
  • Cookies and Tracking Information: Cookies, beacons, pixels, and similar technologies to collect interaction data from the Site.
  • Usage Data: Interaction with our Site, such as pages visited, time spent on the site, and the types of services viewed or requested.

2. How We Use Your Information

We process personal information for the following purposes:

  • Fullfillment of rental obligations: To provide legal contracts, directions, check-in instructions and other information about your stay. 
  • Customer Support: To respond to your inquiries, resolve issues, and provide support for our Services.

  • Transaction Processing: To process payments and fulfill financial obligations for services rendered.

  • Marketing and Communications: To send newsletters, promotional materials, and updates about new offerings with your consent.

  • Website Optimization: To monitor and improve the Site’s functionality, security, and user experience.

  • Compliance and Legal Obligations: To comply with legal requirements, such as tax obligations, regulatory reporting, and enforcing our Terms of Service.

3. Legal Basis for Processing (GDPR Compliance)

If you are in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Contractual Necessity: We process your information to fulfill the contracts we have with you, such as providing consulting services.
  • Consent: Where you have given explicit consent, we may use your data for marketing or other specific purposes.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving services or securing the Site.
  • Legal Obligations: Compliance with applicable laws, including tax regulations and data protection laws.

4. Sharing of Information

We may share personal information with the following third parties:

  • Service Providers: External partners who perform functions such as payment processing, hosting, marketing, and IT support. These partners are bound by confidentiality agreements and are only allowed to use your data as instructed.

  • Legal Authorities: We may disclose your information in response to court orders, subpoenas, or other lawful government requests, or as necessary to protect the rights of our company, clients, or others.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

5. Your Rights Under the CCPA (for California residents)

As a California resident, you have the following rights:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal data we collect, the purpose of collection, and the third parties with whom the data is shared.
  • Right to Delete: You can request that we delete any personal information we have collected, subject to certain exceptions, such as legal obligations.
  • Right to Opt-Out of Sale: While we do not sell personal information, you have the right to direct us to refrain from selling any data.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

6. Your Rights Under the GDPR (for EU/EEA residents)

As an EEA resident, you are entitled to the following rights under GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
  • Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal information when there is no legitimate reason for its continued processing.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
  • Right to Object: You may object to the processing of your personal data for certain purposes, such as marketing.
  • Right to Restrict Processing: You can request to restrict the processing of your data in specific situations.

7. How to Exercise Your Rights

To exercise any of the above rights, please contact us through info provided under contact us clause. We will respond to your request within the time frame required by applicable law (typically within 30 days for GDPR requests and 45 days for CCPA requests).

8. Data Retention

We retain personal information for as long as necessary to provide our Services and for other legitimate business purposes, such as compliance with legal obligations, resolving disputes, and enforcing our agreements. Retention periods vary based on the type of information and its usage.

9. Security of Your Information

We implement technical and organizational security measures designed to protect your personal information from unauthorized access, use, or disclosure. While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your interactions with the Site. Cookies help us improve user experience, monitor website traffic, and offer personalized content. You can manage or disable cookies through your browser settings, but doing so may limit certain features of the Site.

 

11. International Data Transfers

We operate globally, and your information may be transferred and processed in countries outside of your own, including countries that may not have equivalent data protection laws as your jurisdiction. We will ensure that any transfer complies with applicable data protection laws and that appropriate safeguards are in place.

12. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have inadvertently collected such information, please contact us, and we will take steps to delete it.

13. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing them with your personal information.

14. Marketing Communications

With your consent, we may send you promotional materials or newsletters. You have the right to opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in those emails or by contacting us directly.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically for any changes. Your continued use of the Site and Services after the changes are posted constitutes your acceptance of the updated policy.

16. Compliance with Local Laws

In addition to CCPA and GDPR, we ensure compliance with all local, national, and international data protection laws that apply to the handling of personal information, including any other country-specific regulations.

17. Contact Information

For questions about these Terms, please contact us at:

Wandering Way Retreats

Phone: 570-640-9185
Address: 411 Walnut Street, #15502, Green Cove Springs, FL 32042

Email Address: Tina@WanderingWayRetreats.com




Booking Terms & Conditions: 

 

CANCELLATION POLICY – 

  • For OTA (online travel agency) reservations (e.g. Vrbo, TripAdvisor, etc.) – There is a strict NO REFUND CANCELLATION POLICY. 
  • For Owner-Direct reservations (Houfy.com or WanderingWayRetreats.com – Guest will receive a refund if the property is successfully re-rented.  The amount refunded will be reduced by the difference between the original rent amount and the new rental amount, if lower.  Additionally, the original credit card processing fee and a $50 administrative fee will be deducted from the refund.  
  • Cancellations or changes that result in a shortened stay forfeit the full advance payment.  Cancellation or early departure does not warrant any refund. Travel insurance is not required, but is recommended to all guests to protect against cancellation costs.
  • We reserve the right to cancel your reservation for reasons listed in our lease agreement. To review a sample of our recent agreement, click HERE for Dreams Come True Cottage, and HERE for Clover’s Cottage.